Frequently asked questions
Quick answers about our websites, animated logos, Chore HQ, and payments. Can't find what you need? Contact us at the bottom of this page.
Websites & Hosting
How much does a website cost?
Design is always free. You pay a one-time launch fee when your site goes live, then a flat monthly hosting fee:
| Plan | Launch | Hosting |
|---|---|---|
| Simple Advertisement Site | $50 | $15/mo |
| e-Commerce Platform | $100 | $18/mo |
| Class Registration System | $100 | $20/mo |
Is the design really free?
Yes. Tell us about your business and we build a draft design at no cost. The launch fee applies only when you're happy with it and ready to go live.
Which plan is right for me?
- Simple Advertisement Site: landing pages, showcase sites, and digital business cards with a contact form.
- e-Commerce Platform: an online store with a product catalog, shopping cart, and secure Stripe checkout.
- Class Registration System: student enrollment, class scheduling, payments, and attendance tracking.
Not sure? Give us a call and we'll help you pick.
What's included with hosting?
Every plan includes a responsive mobile layout, a contact form, basic SEO setup, custom domain linking, and fast global CDN hosting. The e-Commerce and Class Registration plans add the store or enrollment features listed for each plan.
Can I use my own domain name?
Yes. Custom domain linking is included with every plan, so your site can live at your own address (for example, yourbusiness.com).
Can my customers pay online?
Yes. The e-Commerce Platform and Class Registration System both include secure online payments through Stripe, with automated order notifications on the store plan.
Can I see websites you've built?
Absolutely. Our portfolio includes churches, law firms, martial arts schools, contractors, pest control, retail, and more, for clients across the country.
What technology do you build with?
We specialize in C#, ASP.NET, SQL Server, and modern JavaScript.
Animated Logos
How does ordering an animated logo work?
- Pick a style: preview the animations and add the ones you like to your cart.
- Check out: pay securely through Stripe.
- Send your logo: reply to your confirmation email with your logo attached, or email it to support@skylinecloud.ai. You can also message Skyline Cloud on Facebook.
How much do logo animations cost?
Each animation is $3.33, or 3 for $10.
What file should I send for my logo?
A PNG, SVG, or high-resolution JPG works best. Please include your order reference (it starts with SC- and is in your confirmation email) so we can match it to your purchase.
What if I never send my logo?
If we don't receive a logo and can't reach you, your payment will be refunded.
Do I need an account to buy a logo?
No. You can check out as a guest, and your confirmation is sent to the email you enter at checkout. If you're logged in, it goes to your account email instead.
I didn't get a confirmation email. What should I do?
Check your spam or promotions folder first. If it's not there, your order is still confirmed: just email your logo to support@skylinecloud.ai with the order reference shown on your confirmation page.
Chore HQ & ERP
What is Chore HQ?
Chore HQ is our family management app. It helps households share chores, track daily routines, and stay in sync in real time, with streaks, rewards, and allowance tracking to keep kids motivated.
How do I get started with Chore HQ?
Create an account, then sign in to set up your household. Already have an account? Log in here.
When is the ERP coming out?
Our ERP (business management software for small and mid-sized businesses) is in development. Email us and we'll let you know when it launches.
Payments & Accounts
Is it safe to pay on your site?
Yes. Payments are handled on Stripe's secure checkout page, so your card details go straight to Stripe and are never stored on our servers.
I forgot my password. How do I get back in?
Email us at support@skylinecloud.ai from the address on your account and we'll help you reset it.
Company
Where is Skyline Cloud LLC located?
We're proudly based in Pennsylvania and work with clients remotely across the United States.
How do I contact you?
Call 1-844-321-5942 or email contact@skylinecloud.ai. For logo orders and account help, use support@skylinecloud.ai.
Does your code helper send my code to third-party APIs?
No. The Skyline Code Helper CLI runs on a local Ollama server, so your proprietary source code never leaves your machine.
No questions match your search. Try another word, or contact us below.
Still have a question?
We're happy to help. Reach out and a real person will get back to you.